IT 1st Line Service Desk US

Location: Scottsdale - USA

Role also available in:

About u-blox

u-blox (SIX:UBXN) is a global technology leader in positioning and wireless communication in automotive, industrial, and consumer markets. Their smart and reliable solutions, services and products let people, vehicles, and machines determine their precise position and communicate wirelessly over cellular and short range networks. With a broad portfolio of chips, modules, and secure data services and connectivity, u blox is uniquely positioned to empower its customers to develop innovative and reliable solutions for the Internet of Things, quickly and cost effectively. With headquarters in Thalwil, Switzerland, the company is globally present with offices in Europe, Asia, and the USA. (www.u-blox.com)

Job Description

IT Support 1st Line Agent

This role provides 1st line support to users by investigating and resolving IT issues on hardware and software and is responsible for the delivery of an effective IT support service to end users.


Primary tasks

  • Work as part of a team to resolve IT user issues
  • Ensure Helpdesk system status and content are up-to-date
  • Investigate and resolve hardware and software problems for users and systems onsite and in remote offices including:
      • Windows clients
      • Printers
      • Mobile phones
  • Stage/install client systems
  • Participate and manage office moves, adds and changes to facilitate a seamless transition
  • Escalate difficult or high impact problems to manager, keeping them advised as situation changes
  • Adhere to and contribute to IT Policy
  • Support with asset tracking to ensure an up-to-date view of u-blox assets is always available
  • Creating and maintaining documentations such as installation guides and FAQs
  • Facilitate teamwork by documentation and sharing of work practices
  • Ensure all hardware and software license agreements are fulfilled
  • Support 2nd Line and IT Operations with hands-on activities for Network & Core IT Infrastructure

Competencies
  • Proven track record in a 1st Level Help Desk role or similar
  • Working within a team
  • Energetic and able to respond at short notice
  • Able to install / cable Infrastructure hardware
  • Using a helpdesk system
  • Operation and support of Windows 10 desktops with Office365
  • Working knowledge of Networking & Core IT Infrastructure (Servers & Storage)
  • Experience of installing and administration of O365 including Outlook & Teams
  • Able to produce clear and concise documentation
  • Strong communications skills
  • Eager to learn and expand knowledge
  • High level of hardware troubleshooting experience
  • Technical skills to support mixed Linux and Windows environments
  • Ability and willingness to travel between USA sites & to Europe.
Experience and Qualifications
  • University degree in computer Science or Computer engineering or similar experience
  • Experience 1 year+
  • ITILv4 Foundation qualification is a plus



Are you interested in this challenging position within an international work environment in a successful company? Apply now! You will be working with a motivated team in an exciting technology. We are looking forward to receiving your application.

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