Troubleshooting account access

You want to purchase on the u-blox online shop or check an order or use the forum or open a ticket, you need u-blox account access. Find as follows the frequent asked questions and how to troubleshoot common issues.

I forgot my password, how to reset it?

Please go to this page:, add your account email address, push send link and follow the instructions in the email.


I forgot my account email address, how to remember it?

Check your inbox for previous u-blox emails to this account address or try to reset various of your email addresses on the page or create a new account:

Didn't get a password reset email or confirmation link.

Please check your spam folder, try again or contact us via Please note that the confirmation link is valid for 24 hours only.

I am trying to create an account, but system says "The account could not be created. Please try again later or contact the administrator."

There is already an account available in one system, but not in the authentication system. Therefore, please create an account on this link:

In case, there are still login issues, please reset your password:

If you get an error message there as well, pls. contact us via and include screenshots of error messages, browser version and links of pages you tried to login/register.