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About u-blox
u-blox is one of the fastest growing companies worldwide in GPS and GPRS/Wireless arena. We develop and market a variety of GPS receiver and wireless products targeted to OEM/ODM customers. u-blox has a leading position in these market segments, with many Fortune 500 customers. Applications using our technology range from vehicle tracking and navigation devices to mobile phones. Headquartered in Switzerland, u-blox has subsidiaries in the USA, Singapore, China, Taiwan, Japan and Korea.

Note: due to permit restrictions, this position is open to Chinese citizens only.

Job Title
FAE Central China (based in Beijing)

General Goals

  • Ensure that the highest level of customer support is provided to internal and external customers at all times with a focus on a minimal design-in time and optimum customer satisfaction.
Primary tasks
  • Organizes the customer support for the company according to the statement above:
    • Pre-sales assistance
    • Design-In Support
    • After-sales support
    • Develop Business opportunities from a technical angle
    • Evaluation of analyzed Returned Material and feedback to sales
  • Consulting of customer projects in support area in consent of Sales Manager and Technical Support Manager.
  • Organizes the technical training of u-blox customers’ personnel and the distributors.
Secondary tasks
  • Analysis of Chinese GPS and GPRS/Wireless markets and feedback to Sales Manager and Technical Support Manager.
  • Reports New project opportunities to the Sales Manager and Technical Support Manager.
  • Provides customer support reports to the Sales Manager and Technical Support Manager.
  • Provides a technical market feedback to Marketing and bug reports to Technical Support Manager.
  • Performs periodic technical competition analysis and road test according to instructions of Head of Support Asia
Responsibility
  • Prudent with expenses and  keeping within the support budget
  • Decides in supports issues in consent with the responsible Sales Manager.
Profile
  • Previous experience in at least two of the fields listed below:
    • Wireless communication technology background is essential
    • Software Engineering for Embedded Platforms
    • Hardware Engineering
    • Radio Frequency Systems
    • Global Positioning Systems
  • Excellent customer relationships and ability to manage customer expectations even in difficult situations
  • Proficient in English
  • Good analytical skills
  • Team player
  • Self-starter, hard working
  • Willing to take responsibility
  •  Is prepared to travel frequently
Our offer
  • A challenging position with a great team in an exciting technology.       
  • Rewarding Company benefits
  • Competitive salary
Location
Beijing

Start date
Immediatly

Kontakt
Ni Zhihong
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Website
www.u-blox.com
 

u-blox at a glance

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